Frequently Asked Questions about NEOC

COVID-19 Policies, Procedures, and Safety Measures

What COVID-19 safety measures will NEOC follow in summer 2022?

NEOC follows guidance from the state and Wellesley Board of Health, which will not be received until spring 2022. We ran LINX Camps safely and successfully in the summers of 2020 and 2021. You can be sure we will figure out how to offer the best camp experience possible at NEOC in 2022.

Will staff members be vaccinated?

Beginning in summer 2022, all staff are required to be fully vaccinated against COVID-19 prior to their first day of training. As required by law, and consistent with federal, state, and local standards, accommodations may be necessary for some staff, but will not compromise the safety of the NEOC experience.

Will campers be required to be vaccinated?

The CDC recommends everyone ages 5 and older get a COVID-19 vaccine to help protect against the virus. As this recommendation was just made in late November, and NEOC serves children younger than 5 years, we are waiting on guidance from the state and Wellesley Board of Health.

General Camp Info

Who are the NEOC Counselors, and who hires and trains them?

The NEOC team is made up of dedicated professionals with a wide range of backgrounds. Our team includes educators, social workers, scientists, gardeners, and outdoor survivalists to name a few! In addition, we have graduate and undergraduate college students, internationals, and high school students, many of whom have child-centric career goals. Our Leadership Team is composed of veteran leaders from LINX Camps and outdoor camps and programs throughout the United States. An exciting number of our team bring a love of camp gained from their own childhood camp experiences!

Our summer staff is hired, trained, and supported by our year-round team who dedicate twelve months a year to ensuring a safe, enriching, and fun summer camp experience for campers.  Our year-round team also focuses on supporting our seasonal staff, whether working at NEOC is their first job or they are professionals in their year-round work.

What are your camp hours?

NEOC runs from 9:00am - 4:00pm. We also offer additional services to support the needs of families: Early Drop-Off, drop-off between 8:00-8:30am, and Extended Day, pick-up between 5:00-6:00pm. During these times the office is always staffed.

Is there continuity between weeks?

NEOC was designed to maintain continuity when a family does multiple, or even all, weeks of the summer! Our staff is trained to maintain consistent standards of behavioral excellence from week-to-week. Our weekly themes and rotating choice periods keep each week fresh for campers. The overall of structure within the days and weeks is similar so campers feel at home and are comforted by knowing what to expect!

Will my camper's counselors change from week-to-week if they are signed up for several weeks?

We review the number of weeks each camper is registered for and match the campers up with other campers who have similar schedules. We then match them up with counselors to provide them with as much continuity as possible.

What do I do if my child is going to be late to camp, or needs to be picked up early?

Please try your best to notify us as far in advance as possible of any late drop-offs or early pick-ups! We ask for 24 hours notice of any early pick-ups required for your camper. We do our best not to disrupt our campers' scheduled day, and having ample notice will allow our staff to make sure your camper is where they need to be with little interruption. In a late notice situation, please let us know about your early pick-up requests no later than first thing in the morning.

To request a late drop-off or early pick-up, go to your personalized schedule. Then click the date you want to make a late drop-off or early pick-up and follow the directions you see.

How do you assure my child only goes home with an authorized adult?

Pick-up cards serve as your authorized ID at camp. Only give your pick-up card to those you approve to pick up your camper. If you do not have your pick-up card, plan to show your license, so we can make sure you are authorized to make a pick up. Our staff members are equipped with technology connected into our custom database so they can also easily access your account to see who is authorized to pick-up your camper!

How do you handle bullying behavior?

We proudly maintain a zero tolerance policy for any acts of meanness, cruelty, or bullying of any kind. NEOC works to build positive group dynamics that ensure all campers are in an emotionally safe place and that they are surrounded by caring and inclusive staff and campers. If bullying behavior is identified, the staff members act swiftly and remove the aggressor and work with parents to address the issue immediately. In the event a parent learns of a problem within a group, we strongly advise that you call the camp office immediately so it can be addressed. Our staff members work to build trusting relationships with each camper so the campers know they can count on the staff to be there for them as needed. We train our staff to know, "We will remove 10 campers from a group by our choosing, before we will lose a single camper by their choosing when it comes to negative behavior affecting the group or individual." All staff members know we are serious about positive character development!

What do the counselors do to make sure my child makes friends and has a good experience?

Each counselor is trained extensively to help campers feel right at home and make friends. From ice-breakers and getting-to-know-you games every Monday to pairing campers throughout the week, the campers can't help but get to know and appreciate each other for their differences and similarities.

How do I reach the camp office or my child's counselor?

You can reach the camp office by calling or texting 781-235-8765, using the chat box on our website, or emailing info@campneoc.com. If you have a question for your child's counselor or need to give them information, please reach out to the Customer Care Specialists that staff our office.

What is your sunscreen policy?

All campers should come to camp fully sunscreened. Counselors will not be able to apply sunscreen on campers or assist campers with their sunscreen application. Counselors will remind and encourage campers to reapply sunscreen at approximately 10am, 12noon, and 2pm daily.

Full-day campers should bring labeled sunscreen to camp with them for reapplication through the day:

  • Campers under the age of 10 are encouraged to bring bottled sunscreen.
  • Campers 11 and older may use spray sunscreen.
Do you require campers to be potty trained?

All campers must be fully potty trained prior to the start of their camp experience at NEOC. Campers must be able to use the bathroom on their own without wiping assistance as counselors are not permitted to touch campers in private areas.

We understand that all children develop their potty training at their own pace. If a camper is not ready for camp this year, we will apply 100% of their tuition paid towards camp for the following year in the hopes that they will be ready next year.

Absences

What do I do if my child is going to be absent?

If your child will be absent, please give as much advance notice as possible! To report an absence from camp, please go to your personalized schedule. Then click the date your camper will be absent and follow the directions you see.

What is your attendance policy regarding campers who show signs of illness?
  • Campers with a fever of 100.0 degrees or higher, or symptoms of being ill such as, but not limited to, cough, sore throat, nausea, dizziness, aches, or chills, must stay home.

  • Campers who exhibit a fever or signs of illness while at camp and as a result, either go home early or stay home entirely, may not attend NEOC the next day.

  • Campers may only return to NEOC after they have been fever-free for at least 24 hours without the aid of acetaminophen (Tylenol) or ibuprofen (Advil or Motrin) and/or have completed any required quarantine period.

NEOC does not issue credits or refunds for sick days.

Allergies

Are you nut-free and what do you do if a child brings in nuts?

NEOC is peanut and tree nut-free, to create a safe environment for all campers and staff. No one is allowed to share food and absolutely no nuts are allowed in camp (that includes foods that may have been processed in a factory that contains nuts). Our staff is very vigilant and we confiscate all nut products should they arrive to camp and notify parents immediately. Learn more

What does my camper do with their EpiPen?

Campers with an EpiPen must first have their EpiPen arrive through the camp nurse. An EpiPen must be in the original container and have the prescription label on the packaging.

My child requires an EpiPen for allergies. Will it travel with my child?

Campers with an EpiPen must first have their EpiPen arrive through the camp nurse. An EpiPen must be in the original container and have the prescription label on the packaging. Then, the EpiPen is given to the camper's counselor where it is kept close at hand as the camper moves through all activity periods.

What happens if my camper forgets their EpiPen?

Campers who require EpiPens must have their EpiPens with them at all times. Campers must bring it with them to camp in order to be able to participate. If the camper’s EpiPen is left at home, the camper must sit in the office until one is brought into camp ensure their safety is maintained.

Do you have a registered nurse on campus?

We have a registered nurse who is trained to deal with a wide array of medical needs. They can handle anything from small scrapes and bumps, all the way to administering and monitoring diabetes.

Rates & Promotions

What are your rates/prices for camp? How much does each week cost? What is the pricing for extras like bus?

We offer multi-week and ACH (pay by bank) discounts. You can see all of our rate information on our pricing page which includes a camp calculator to determine your cost.

Do I get a refund if I cancel?
Will I get a partial refund if my child's school is in session during part of their camp week?

By April, every school has set their last day of school for the current school year and the first day of school for the next school year. We will reach out, by the end of April, to all families who are registered for the first and last weeks of camp. Any family who has a school and camp overlap will then have the choice of canceling the week(s) in conflict (credit or refund) —OR— keeping the full week registration(s) even if their camper(s) will only attend a partial number of days (no partial credit or refund).

Will I get a credit or refund if NEOC is closed due to dangerous weather?

NEOC is designed with a 100% outdoor curriculum. Our campus includes ample shelter space to keep campers safe during thunderstorms, and to give them breaks from constant rain or extreme heat. If dangerous weather, such as a tropical storm, is forecasted, the Leadership Team may close camp for the day. Families will be notified, by text, no later than 6:00am that camp is closed for the day. Families will receive credit equal to a day of camp.

Bus Service

Can I sign up for busing by day?

Our bus service is only offered on a weekly basis.

What time should I arrive at the bus stop?

Please plan to arrive to your bus stop 10 minutes early each day, both in the morning to drop-off your child(ren) and in the afternoon to pick-up your child(ren). Your promptness ensures efficiency and timeliness for all of our camp families.

Do buses run on time?

Drop-off and pick-up times are target times and subject to change based on traffic conditions. You can not leave your child or children at the bus stop unattended. Buses will not leave prior to their scheduled time unless all campers have gotten on or off the bus at the designated stop. Buses will not wait past their scheduled times, so please be prompt

What should I do if I am running late to pick-up my camper(s) from bus stop?

In the event you will be late to your stop to meet your child for pick-up, please call or text the NEOC Office ASAP at 781-235-8765. If you are not prompt for pick-up, typically the bus will proceed to the next stop on route. If you are close behind, you may be advised to meet your child at the next stop.

What if I need to pick-up at camp instead of having my child(ren) take the bus home as scheduled?

If you need to pick-up your child at camp, and you are not going to have them ride the bus as scheduled, please notify the camp office with at least 24 hours notice by scheduling an early pick-up. You are welcome to pick-up your child at the camp office any time between 9:00am and 3:00pm. Please remember to bring your pick-up card.

 

Do I need a pick-up card at the bus stop?

Bring your pick-up card each day — it is required! Your pick-up card serves as your identification, and you should have it present both when dropping your child(ren) off for the bus and when picking your child(ren) up from the bus. Even though you might get to know your child(ren)'s Bus Captain over time, we ask that you present your pick-up card each day. To print your pick-up card, visit the Family Dashboard. Please note that if you do not have your pick-up card, you can use your driver's license.

Who is supervising the campers on the bus?

We hire and train counselors to serve as Bus Captains and Bus Monitors. Bus Captains greet families at each stop and work hard to make your child(ren)'s bus ride an extension of the camp day by incorporating games and songs along the way! At the end of the day, Bus Captains ensure that each child is safely delivered to their designated stop and that campers are picked up only by authorized individuals. Each bus also has at least one Bus Monitor. Bus Monitors help with attendance, loading campers on and off the bus, and supervising camper behavior.

How does NEOC handle behavioral issues on the bus?

Riding the camp bus is a privilege. Our Camp Director has the sole discretion to ban a camper from riding our bus service if it is determined that the camper has behaved in a way that puts the bus, the bus staff or the other campers at risk.

How long are the bus rides?

Typically, bus rides are between 15 - 60 minutes depending on the bus stop location. Check pick-up and drop-off times on your specific schedule for estimated times.